Customer feedback has always been at the heart of successful businesses, and restaurants are no exception. Hardee’s and Carl’s Jr., two well-loved fast-food chains, value their customers’ opinions so much that they’ve created an online survey platform called TellHappyStar. By completing the survey, customers not only help the company improve but also receive a coupon code for discounts or free food items on their next visit.
If you’ve recently dined at Hardee’s or Carl’s Jr., you may have noticed a survey invitation printed on your receipt. That’s your ticket to participating in the TellHappyStar survey. In this article, we’ll cover everything you need to know what the survey is, how to take it, eligibility requirements, and how you can claim your reward.
What is TellHappyStar?
TellHappyStar is the official online customer satisfaction survey run by Hardee’s and Carl’s Jr. The goal of the survey is to gather feedback from customers regarding their dining experience. This feedback is used to improve food quality, service standards, cleanliness, and overall customer satisfaction.
By offering an incentive (like a discount coupon or free food), the restaurant encourages customers to provide honest feedback. The survey is quick, straightforward, and accessible to anyone with a recent receipt.
Why Should You Take the Survey?
Participating in TellHappyStar offers multiple benefits:
- Earn Rewards – The most obvious benefit is the coupon code you’ll receive at the end of the survey. This usually offers a discount or free menu item (like a free small hash round, fries, or a drink).
- Influence the Brand – Your feedback goes directly to the company, helping them make changes based on real customer input.
- Better Future Visits – By sharing your opinions, you contribute to improving food quality, service speed, and restaurant cleanliness.
- Quick and Easy – The survey takes less than 10 minutes, making it a simple way to get value from your dining experience.
Requirements to Participate in TellHappyStar
Before you jump into the survey, make sure you meet the following requirements:
- Recent Receipt – You need a receipt from Hardee’s or Carl’s Jr. that has a survey invitation.
- Survey Code/Details – Your receipt will contain a store number, date, and time of visit. These are required to start the survey.
- Internet Access – The survey is online, so you’ll need a computer, tablet, or smartphone with internet access.
- Language Knowledge – The survey is available in English and Spanish.
- Age Requirement – You must be at least 18 years old to participate.
- One Entry Per Receipt – Each receipt can only be used once for the survey.
Step-by-Step Guide to Take the TellHappyStar Survey
Taking the TellHappyStar survey is simple. Follow these steps:
Step 1: Visit the Official Website
Go to the official survey website: www.tellhappystar.com. Always use the official site to ensure your feedback is submitted securely.
Step 2: Enter Survey Information
On the homepage, you’ll be prompted to enter the following details from your receipt:
- Store number
- Date of visit
- Time of visit
Click “Start” to proceed.
Step 3: Answer the Survey Questions
You’ll be asked a series of questions about your dining experience. Topics may include:
- Food quality and taste
- Speed of service
- Staff friendliness
- Cleanliness of the restaurant
- Accuracy of your order
- Overall satisfaction
Answer honestly based on your visit.
Step 4: Receive Your Validation Code
At the end of the survey, you’ll receive a coupon validation code. Write this code down on your receipt.
Step 5: Redeem Your Reward
Bring your receipt with the validation code to your next Hardee’s or Carl’s Jr. visit. Present it at the counter to claim your discount or free food item.
Survey Rewards – What You Can Expect
Rewards may vary depending on your location and current promotions, but common rewards include:
- Free small hash rounds
- Free small fries
- Free small drink
- Discount on your next order
Keep in mind that rewards are subject to change and may differ between Hardee’s and Carl’s Jr. restaurants.
Tips for Completing the Survey Successfully
- Check Your Receipt Expiry – Usually, the receipt invitation is valid for only a few days (up to 7 days). Don’t wait too long.
- Be Honest – The purpose of the survey is to improve services, so provide genuine feedback.
- Note the Code Properly – Make sure you write the coupon code clearly on your receipt. Without it, you won’t be able to redeem your reward.
- Read the Terms – Some coupons may only be valid for dine-in purchases, not drive-thru or online orders.
- One Use Only – Each receipt/coupon can only be used once.
Common Issues and Troubleshooting
Sometimes participants face issues while taking the survey. Here are some common problems and solutions:
- Invalid Code or Store Number – Double-check the receipt. If it still doesn’t work, the code may have expired.
- Website Not Loading – Ensure you have a stable internet connection or try a different browser.
- Didn’t Receive Validation Code – Make sure you completed the survey fully. If the page refreshed or closed unexpectedly, you’ll need to restart.
- Language Barrier – Choose Spanish if English is difficult. The survey is available in both languages.
Why Hardee’s and Carl’s Jr. Value Feedback
Hardee’s and Carl’s Jr. operate in a competitive fast-food industry. Customer loyalty is critical for their success. By using the TellHappyStar platform, they:
- Gain insights into customer preferences.
- Identify areas where service may be lacking.
- Test new menu items and measure satisfaction.
- Strengthen their relationship with customers by showing they value opinions.
Final Thoughts
The TellHappyStar survey is a win-win opportunity for both customers and the restaurant. As a customer, you get rewarded with a coupon for simply sharing your experience. As a brand, Hardee’s and Carl’s Jr. receive valuable feedback that helps them improve service, food, and overall customer satisfaction.
If you’ve recently visited Hardee’s or Carl’s Jr., don’t throw away your receipt! Take a few minutes to visit www.tellhappystar.com, complete the survey, and enjoy a discount or free item on your next visit. It’s a simple way to make your voice heard while saving money.