If you’re a fan of delicious Chicago-style hot dogs, juicy burgers, Italian beef sandwiches, and rich chocolate cake shakes, chances are Portillo’s is already one of your favorite dining spots. Known for its hearty portions, nostalgic atmosphere, and flavorful comfort food, Portillo’s has built a loyal following across the United States. But what makes this restaurant even more special is how much it values customer feedback. That’s why they created the Portillo’s Survey — a simple and rewarding way for customers to share their opinions and help shape the future of the brand.
Through the Portillo’s Survey, available at TellPortillos.smg.com, you can provide feedback about your recent visit and help Portillo’s improve its menu, service, and overall experience. In return, you’ll be rewarded with a coupon for free French fries or other exciting offers. Whether you’re a frequent visitor or a first-time guest, your voice matters — and Portillo’s wants to hear it.
This guide will walk you through everything you need to know about the Portillo’s Survey: how it works, how to participate, what the rules are, the rewards you can win, and why your feedback plays a crucial role in shaping the future of one of America’s most loved fast-casual chains.
What is the Portillo’s Survey and Why It Matters
The Portillo’s Survey is the official customer satisfaction survey created by Portillo’s to collect honest feedback from diners. By participating, customers can share their opinions about the quality of food, service, cleanliness, atmosphere, and overall experience. This feedback helps Portillo’s identify what they’re doing right and where improvements are needed.
Why is this important? Because customer satisfaction is at the heart of Portillo’s business. The company uses the information gathered through TellPortillos.smg.com to enhance menu items, streamline service, train staff, and ensure that every visit meets or exceeds customer expectations. Your suggestions could influence everything from portion sizes and new menu items to restaurant cleanliness and staff behavior.
In return for your time and input, Portillo’s offers a simple reward: a coupon for free French fries on your next visit. It’s their way of saying thank you for helping them continue delivering delicious food and excellent service.
How to Participate in the Portillo’s Survey
Taking part in the Portillo’s Survey is easy and only takes a few minutes. All you need is a recent receipt from Portillo’s, which contains the survey code required to access the questionnaire. Follow these steps to complete the survey:
Step 1: Visit the Official Website
Go to TellPortillos.smg.com using your computer, smartphone, or tablet. Ensure you have a stable internet connection for a smooth experience.
Step 2: Enter Your Survey Code
On the homepage, you’ll find a space to enter the survey code printed on your receipt. Input the code carefully and click “Start” to begin.
Step 3: Answer All the Questions
The survey will ask about various aspects of your recent visit, including food quality, order accuracy, speed of service, cleanliness, and staff friendliness. Provide honest and detailed answers — both compliments and constructive feedback help Portillo’s improve.
Step 4: Submit and Claim Your Reward
Once you complete the survey, submit your responses. At the end, you’ll receive a validation code or coupon. Write this code on your receipt and bring it with you on your next visit to redeem free French fries.
Pro Tip: Don’t wait too long to take the survey. Survey codes are typically valid for 3–7 days after your visit, so complete it as soon as possible to ensure your entry is accepted.
Rules and Regulations for Portillo’s Survey
To ensure fairness and accuracy, Portillo’s has set a few rules for the Portillo’s Survey. Make sure you meet these requirements before participating:
- You must be 18 years or older to participate.
- The survey is open to legal residents of the United States.
- A valid Portillo’s receipt with a survey code is required.
- The survey code is usually valid for 3–7 days after purchase.
- Each receipt allows for one survey entry only.
- Rewards cannot be exchanged for cash.
- Coupons must be redeemed within the time frame mentioned on them.
By following these simple guidelines, you ensure your entry is valid and your reward is guaranteed.
Eligibility Criteria for Portillo’s Survey
Not everyone is eligible to take the Portillo’s Survey, so it’s important to check whether you qualify before participating:
Eligible Participants:
- Legal residents of the United States.
- Individuals aged 18 or older.
- Customers with a valid Portillo’s receipt containing a survey code.
Not Eligible:
- Employees of Portillo’s, its affiliates, or subsidiaries.
- Immediate family members of Portillo’s employees.
- Anyone involved in managing or administering the survey.
Technical Requirements:
- A smartphone, tablet, or computer with internet access.
- A valid receipt from Portillo’s.
- Basic understanding of English or Spanish.
Meeting these eligibility requirements ensures your participation is valid and that you can claim your reward.
Rewards and Benefits of Portillo’s Survey
The most exciting part of completing the Portillo’s Survey is the reward you’ll receive for your time. After submitting your feedback, you’ll receive a coupon code for free French fries, redeemable on your next visit. This simple but satisfying reward is Portillo’s way of showing appreciation for your input.
However, the benefits of taking the survey extend beyond free fries. By participating, you help Portillo’s improve its food quality, enhance customer service, and maintain clean, welcoming restaurants. Your feedback directly impacts the experience you and others will have in the future. Some surveys may even offer additional perks, such as discounts on meals or entry into special promotions.
Types of Questions in the Portillo’s Survey
The Portillo’s Survey is designed to be simple and straightforward, usually taking about 5 to 10 minutes to complete. The questions focus on your overall dining experience and may include topics like:
- Food Quality: Was your meal hot, fresh, and flavorful?
- Service: Were the staff polite, helpful, and efficient?
- Cleanliness: Was the dining area, kitchen, and restroom clean?
- Order Accuracy: Did you receive exactly what you ordered?
- Value for Money: Did you feel the food was worth the price you paid?
- Overall Satisfaction: How likely are you to visit Portillo’s again or recommend it to friends?
These questions help Portillo’s better understand customer needs and expectations, which is key to improving their service and menu offerings.
About Portillo’s – The Brand Behind the Survey
Portillo’s has a rich history that dates back to 1963, when Dick Portillo opened a small hot dog stand called “The Dog House” in Villa Park, Illinois. What started as a humble stand grew into one of the most iconic fast-casual chains in the United States. Today, Portillo’s is known for its classic Chicago-style hot dogs, Italian beef sandwiches, burgers, salads, and decadent desserts like the famous chocolate cake.
The company’s commitment to quality, consistency, and customer satisfaction has fueled its growth. With dozens of locations across the country, Portillo’s continues to serve millions of customers each year. And the Portillo’s Survey plays a vital role in maintaining this legacy. By listening to customer feedback, Portillo’s ensures it stays true to its roots while evolving to meet modern expectations.
Troubleshooting Common Issues with Portillo’s Survey
While the Portillo’s Survey is easy to complete, you might occasionally face issues. Here are common problems and how to resolve them:
- Invalid Survey Code: Double-check the code you entered. If it still doesn’t work, it may have expired. Survey codes are typically valid for only a few days.
- Website Not Loading: Clear your browser cache, disable any ad blockers, or try using a different browser or device.
- Submission Errors: Make sure all required questions are answered before submitting your survey.
If you’re still having trouble, you can contact Portillo’s customer support team for help.
How to Contact Portillo’s for Survey Assistance
If you encounter issues or have questions about the Portillo’s Survey, there are several ways to contact the company:
- By Phone: Use the customer service number listed on your receipt or the official Portillo’s website.
- Online Form: Fill out the contact form on the Portillo’s website, and a representative will reach out to you.
- In-Store: Visit your nearest Portillo’s location and speak directly with a manager for assistance.
When contacting customer support, have your receipt, survey code, and details about your visit on hand to help them resolve your issue more quickly.
Why You Should Take the Portillo’s Survey
Participating in the Portillo’s Survey benefits both you and the restaurant. For Portillo’s, your feedback helps improve menu options, enhance service quality, and make restaurants more welcoming. For you, it’s a chance to share your voice, influence change, and receive a reward — like free French fries — for your time.
The survey is quick, easy, and convenient. It takes just a few minutes to complete, but its impact can last far longer, shaping future experiences for you and countless other customers.
Conclusion – Share Your Experience Through Portillo’s Survey
Your opinion matters, and the Portillo’s Survey is your chance to make it count. Whether you loved your meal, think something could be improved, or have suggestions for new menu items, Portillo’s wants to hear from you. Every piece of feedback helps the company grow, evolve, and serve its customers better.
So, the next time you visit Portillo’s, don’t throw away your receipt. Visit TellPortillos.smg.com, complete the survey, and claim your reward. It’s fast, simple, and a fun way to get free fries while helping improve your favorite restaurant.
Frequently Asked Questions About Portillo’s Survey
How many times can I participate in the Portillo’s Survey?
You can participate once per receipt. Each survey code is valid for one entry.
Do I need a receipt to take the Portillo’s Survey?
Yes, a valid receipt with a survey code is required.
What rewards can I receive from the survey?
Most participants receive a coupon for free French fries, but offers may vary.
Is the Portillo’s Survey available in Spanish?
Yes, the survey is typically available in both English and Spanish.
How do I redeem my free fries coupon?
Write the validation code you receive after completing the survey on your receipt and present it during your next visit to Portillo’s.